In today’s increasingly competitive industrial machinery market, product quality alone is no longer enough. After-sales service plays a crucial role in retaining customers, building trust, and affirming a company’s reputation.
At Thinh Qua, we put our customers at the heart of everything we do. Every product is not only guaranteed in quality but also supported by professional and attentive after-sales policies – ensuring peace of mind and an experience that exceeds expectations.
The Role of After-Sales Service in Business
After-sales service is not merely post-purchase support; it is a strategic component that significantly influences a company’s growth and customer loyalty.
It serves as a vital bridge strengthening long-term relationships between businesses and their clients:
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Ensuring stable machinery operation: Customers receive timely assistance whenever needed, helping machines run smoothly and minimising production downtime.
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Enhancing trust and satisfaction: Professional after-sales policies give customers confidence in their investment decisions.
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Strengthening brand value: Prompt, dedicated support reflects a company’s responsibility for every product and service it provides.
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Building lasting relationships: Excellent after-sales service transforms one-time buyers into long-term partners.
Thinh Qua’s Outstanding After-Sales Services
What sets Thinh Qua apart is not only the quality of our machinery but also our exceptional after-sales care. We deliver end-to-end solutions – from installation and operation to ongoing maintenance.
1. Commitment to Support Before – During – After Every Transaction
Customers no longer need to work with multiple vendors for different stages. Thinh Qua handles the entire process: delivery, installation, operation guidance, warranty, and maintenance.
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Before purchase: Technical consultation, free shipping, and basic training.
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During purchase: Installation and operation according to international standards with strict quality supervision.
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After purchase: On-site warranty and repair, 24/7 technical hotline, and dispatch of engineers when on-site assistance is required.
2. On-Site Logistics Support
One of Thinh Qua’s greatest advantages is its comprehensive logistics service:
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Consulting optimal transport solutions for each machine type, especially for heavy, oversized, or long-distance equipment.
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Handling import/export procedures quickly to ensure machines are delivered on time and in perfect condition.
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Providing unloading and on-site installation services performed by a well-trained, experienced technical team to guarantee safety and precision.
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Accompanying customers throughout the entire delivery-to-operation process.
With branch offices and strategic partners in Shanghai, Jiangsu, Zhejiang, Anhui (China) and Bangkok (Thailand), Thinh Qua has built a cross-border support network that shortens response times and ensures rapid, efficient solutions for customers.
3. Prompt Warranty and Maintenance When Needed
Thinh Qua enforces a maintenance and warranty policy that strictly follows technical timelines and standards.
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A team of over 30 specialised technicians is stationed across both the North and South of Vietnam.
Each is professionally trained to provide consultation, installation, operation, and maintenance to international standards – ensuring project quality and timelines. -
A 100% genuine spare-parts inventory with transparent origin ensures high compatibility and quality, minimising downtime during repair or replacement.
Through our all-inclusive after-sales service, Thinh Qua is not just a machinery supplier – we are your trusted partner in optimising performance and operational efficiency.
Reliable After-Sales Service – Thinh Qua’s Commitment to Customers
Throughout our journey of growth, Thinh Qua has always viewed after-sales service as a cornerstone in delivering lasting value to customers.
We understand that when businesses invest in machinery and production lines, they seek not only a high-quality product but also a dependable partner to ensure performance and longevity.
Our commitments:
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Respond promptly to every customer request.
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Maintain international-standard after-sales quality.
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Continuously listen, improve, and enhance customer experience every day.
Dedicated Service, Proven Trust
After-sales service is not simply an extension of a product – it is a key factor that defines differentiation and builds sustainable brand value.
Thinh Qua not only delivers high-quality machinery but also provides a comprehensive after-sales experience that ensures peace of mind and optimises production efficiency.
Our dedication, professionalism, and constant innovation in service have earned Thinh Qua enduring trust from partners and customers nationwide.
Contact Thinh Qua today to experience professional consultation and dedicated after-sales support – your reliable companion for stable and sustainable operations.
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Hotline: 0274.6284365 / 0917.377.776
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Email: [email protected]
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Address: 21/1 Binh Phuoc B Quarter, Binh Chuan Ward, Thuan An City, Binh Duong Province, Vietnam.
